1) VetsApp is not an official government or Department of Veterans Affairs (VA) application, it’s simply a mobile platform that connects Veterans directly to the many benefits and services they have earned. VetsApp users can bypass this app altogether and visit VA.gov to access most of the same services, websites, and applications.

2) None of the external links available within VetsApp, or any personal information received or transmitted through those links, are hosted on VetsApp LLC or GoodBarber (our hosting company) servers; they are hosted directly on the official external website the user is accessing. Specific information (with the exception of general metadata, such as geodata, the name of the website being accessed, or other non-personally identifiable information (PII) or personal health information (PHI) that Good Barber is legally required to collect) being exchanged between the user and the external website is not hosted, monitored, logged, or otherwise available to any entity except the user and the external website they are accessing, via secure HTTPS encryption.

3) VetsApp LLC’s licensed hosting company, Good Barber, maintains a privacy policy and terms of service for the use of information users 1) voluntarily submit as part of their personal VetsApp profile (not related to their VA records) and 2) messages and interactions with other VetsApp users within the Community function. Use of VetsApp represents acceptance of Good Barber’s privacy policy and terms of service. 

4) VetsApp LLC does not record and maintain keystrokes, messages, or any other information input through VetsApp, nor any information exchanged between the app user and the secure website being accessed. Messages VetsApp users send to other VetsApp users through social media functions are only available to those two people. VetsApp LLC does not monitor or log these conversations. If you are a VetsApp user and no longer want to be contacted by another users, please select the “flag abuse” icon at the top right of your conversation, or swipe right on a conversation to access the “block” function.

5) Some legalize our hosting company makes us say (it’s dense, but stick with us!): Good Barber maintains they only store “Personal Information we process on behalf of our Users for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements … [and] To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms … [and] To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.” Whew, you made it.

6) Use of VetsApp represents the user’s acceptance of this VetsApp LLC privacy policy and Good Barber’s Terms of Service, and affirms release of VetsApp LLC from any personal, professional, or financial liability associated with problems using this app, misuse of data stemming from security vulnerabilities associated with the external website the VetsApp user is accessing, the mobile device and software platform the VetsApp user is using to access VetsApp, or security vulnerability/liabilities associated with VetsApp LLC’s licensed app hosting company, Good Barber. (What we’re saying is that we can’t be responsible for things that our outside of our control. If you’re not good with that, consider just going to VA.gov or other linked websites directly.)

7) To delete your VetsApp account and remove your information, open the app and click the menu at the top left. Tap My Profile, then tap the settings icon at the top right. Choose Delete my account from the menu. You may also email contact@vetsapp.org with a request to delete your account and remove your information.